A Letter from Melissa
Ten years ago, I was fortunate enough to have an opportunity to turn an idea for a unique title insurance agency into a viable business strategy. CoupledÂ with dedicated partners, an enthusiastic team and a great deal of support from the real estate community, we created the Safe Harbor Title Company of today.
With an established culture among our employees, customers, clients and partners, Safe Harbor Title is focused on our vision to be the best customer service provider, to deliver the best experience and to provide the most business-minded solutions among the title and settlement industry. We live this vision every day through the hard work and commitment of our employees, who care deeply about the impact they have on our clients' lives, both professionally and personally.
Safe Harbor Title's journey is best described as "We cannot direct the wind, but we can adjust the sails" a phrase that, when faced with national competitors, reminds us of the agility we have as a smaller company to quickly adapt to the ever changing needs of our clients and customers. It has been a metamorphic story of missteps, disappointments, and growing pains, but it has also been a time filled with growth, triumph, and inspiration. And so, it is with my sincerest gratitude that I thank all of you for standing by us with support, confidence and friendship as we've embraced our vision to be the best in our business and to continue to find ways to become even better.
Since our founding, we have witnessed the largest threats to our industry yet; cybersecurity and wire fraud. To prevent these crimes from occurring, Safe Harbor Title has implemented exhaustive and costly processes and procedures to include; anti-virus and anti-malware software, use of VPNs, use of encrypted email, strict control over physical access to our computers and servers, extensive employee training to spot phishing attempts and closely monitored wire transfer verification protocols. It is not just our duty to protect ourselves, our clients and our customers from this type of loss but, we feel it is our responsibility to inform and educate the community on these risks in hopes that we are able to prevent them from happening elsewhere.
At Safe Harbor Title, we embrace advancing technologies that will help us do our jobs more effectively and efficiently. We are currently performing 'recordings' in all allowable jurisdictions. We receive title searches performed completely online in certain areas of the state and country, and we are looking forward to a day when we will be able to conduct an entire 'e-closing!' These advances will all come with a learning curve which we intend to welcome and make a part of our vision as we incorporate them into our daily operations.
At Safe Harbor Title we are driven by who we are and how we've done business over the last ten years. Our identity is a workplace 'which' prioritizes employee engagement, client loyalty, and business growth through the lens of culture and community. Through the use of social media, we attempt to tell the Safe Harbor Title story by featuring well known projects for which we have provided title and settlement services, charitable organizations with which we are involved, networking events we sponsor and employee spotlights highlighting our amazing team members!
Additionally, when I look back over this past decade, I am most proud of the individuals who have grown in their careers here. The names and stories of so many who have evolved both personally and professionally at Safe Harbor Title are a reminder that we are not just building a company, we are building livelihoods; we are building experiences; and most importantly, we are building relationships 'which' will far outlast today.
I am excited for the future, to embrace new challenges as Safe Harbor Title realizes its potential to become a next-generation regional title insurance agency focused on delivering a consistently extraordinary experience secure, knowledgeable and reliable staff and services.Â We've accomplished a tremendous amount together over the last ten years, and I look forward to where the next ten will take us. Thank you for your partnership –we couldn't have made it here without you.
Cheers to us and the community we continue to build!
Melissa's Top 8 Lessons she has learned in the last 10 years
It’s like Mark Twain said, all you need is ignorance and confidence and success is sure. Fortunately, I’ve got those two covered. Here are a few other things I’ve learned along the way:
- Our parents were wrong. It is a popularity contest.
- It is possible to get ¾ of your arm into the belly of a copy machine to fix the paper jam.
- Hustle every single day. Every. Single. F-ing Day!
- Common sense and a good sense of humor solve most problems.
- It can get lonely.
- The competition is always hot on your heels. Screw ‘em.
- It’s not just your competitors who are hoping to see you fail. Screw them too!
- Be grateful. Not very many people get this opportunity.